Shipping policy

Shipping Policy

PureCrest Commerce LTD
10 Victoria Terrace
Manchester, England, M12 4LB
United Kingdom
Phone: +44 7368 822379

Shipping Policy

At PureCrest Commerce LTD, we aim to process and ship orders as quickly as possible. We work to make sure your order is packed securely and delivered safely.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on the destination and shipping service selected.

United Kingdom: 2–5 business days
Europe: 4–10 business days
International: 7–15 business days

These delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, customs processing, weather, public holidays, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated and displayed at checkout before you complete your purchase. Shipping charges may vary depending on the delivery destination, order size, and shipping method selected.

Tracking

Where tracking is available, a tracking number will be provided after your order has been dispatched. Please allow some time for the tracking information to become active.

Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the customer requests that the order be sent again.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment with the delivery provider.

If a parcel is shown as delivered by the carrier but you have not received it, please contact us as soon as possible.

Damaged Orders

If your order arrives damaged, please contact us promptly and provide photographs of the damaged package and products. We will review the issue and provide an appropriate solution in accordance with our applicable policies.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

PureCrest Commerce LTD is not responsible for delays caused by customs authorities.